Please read and fully understand the "Limited Service Warranty Policy on Bed Frames" and "Terms of Agreement" in full.
1. Limited Service Warranty Policy on Bed Frames
Section A: General Policy 312 Woodworking LLC extends to the original purchaser of any bed frame a non-transferable 25-year warranty against collapse or breaking as outlined below. Any materials costs, labor, and shipping expenses covered under the warranty terms below would be at NO additional charge to the original purchaser.
In the event that any side board, slat, brace, or leg should collapse or break, 312 Woodworking LLC will ship or deliver (at its own discretion) a replacement part for a valid request for warranty service. The original purchaser shall be responsible for installing the new part in this event. The original purchaser shall send pictures of the broken or collapsed part by text or email before a warranty representative will fulfill the warranty. Warranty service shall only be performed freely when the furniture is still at the original address listed on the order form. If the furniture has been moved or shipped to a new address, there may be some reasonable charge to the original purchaser.
Section B: Issues covered under the Limited Service Warranty:
Any broken or collapsed part (not including an abused headboard) can be replaced at the original address listed in the order form. There will be no charge to the original purchaser for valid warranty requests.
Section C: Issues Not Covered Under the Limited Service Warranty:
The following items shall not be covered under this Limited Service Warranty, including but not limited to: scratches, dents, cosmetic flaws and/or damages, checking, splitting, shifting caused by changes in humidity, stripped screws, fading or changing of color, or damages caused by abnormal use of the headboard.
2. Terms of Agreement
312 Woodworking will usually be able to have your order ready for pickup or shipment in 7 days or less. If for any reason 312 Woodworking LLC will not be able to complete your order in this time frame, you will be notified promptly. You may pickup your order from 312 Woodworking Headquarters, or we will ship your order to any address within the continental United States. Please call to arrange shipment to Alaska or Hawaii. We must confirm your order by email for it to be final, if you do not receive a confirmation within 24 hours please call us immediately to report the problem. Pickup appointments can be made either before or after your submit your order.
Deposits are non-refundable because custom work will begin immediately upon receiving the deposit. A 50% deposit is required on orders which will be picked up in person by the customer or which will be delivered and assembled by 312 Woodworking LLC. Generally, this 50% deposit will be requested via PayPal. The customer should call 312 Woodworking LLC if he or she is more comfortable making a check or cash deposit instead of using PayPal. The remaining 50% shall immediately be paid in cash only when the transaction is completed. Orders being shipped via UPS shall be paid in full in advance through the PayPal invoice. Work cannot begin until the required advance payment is received.
All 312 Woodworking LLC products are made-to-order. All orders are binding and the requested deposit (if any) must be paid in advance for the building process to begin. Cancellations shall not be allowed once an order is placed because all products are made-to-order rather than being pulled from an inventory. Do not place an order if you are not able to pay or if you may wish to cancel the order or return the product. Returns shall not be accepted on made-to-order products and refunds shall not be issued in any circumstance on made-to-order products. After a product is ordered, if you are unable to pay or refuse to pay, 312 Woodworking LLC will pursue collection to the fullest extent of the law. 312 Woodworking LLC reserves the right to collect through a third-party collection agency.